A key principle of Heatric’s operations is to support customers operations through collaboration at every stage of the project. By working with clients to appraise systems and operations, Heatric can design its equipment to provide optimal performance and incorporate bespoke design features. By providing technical support at all stages of the project lifecycle, Heatric ensures that the clients operations provide optimum performance and that system uptime is maximised for the life of the project.
Heatric’s design engineering team are qualified to provide the following support:
Heatric’s Design Engineers are always available for consultation at Heatric’s offices or the client’s base during the design stage, and the company’s dedicated team of Heatric Service technicians can provide further on-site technical and labour support covering installation and commissioning.
Heatric’s dedicated team of Customer Service Technicians can provide maintenance support including external and internal visual inspection to ensure the best possible performance of Heatric PCHEs. They are also equipped to carry out recommended service tasks and to provide assistance to the operator’s maintenance team as required. The Heatric Services team can mobilise anywhere in the world within 72 hours.
To discuss the needs of your project, or for more information on the Field Service Engineers, send a message directly through the enquiry page or contact Heatric on:
+44 (0) 1202 627 000