To support operators with their projects Heatric can provide a range of technical support options from its expert engineering teams. By collaborating closely with clients at all stages of the project, Heatric is able to support maximum uptime for both the overall system and for components parts. The range of technical support available includes:

• Guidance and advice from experts to ensure trouble-free commissioning (at the module production site)
• Practical advice and support on normal operation and maintenance best practices (pre start-up)
• Provide/assist with maintenance activities when required (post start-up)
• Maximised uptime
• Commissioning support

Heatric’s engineering team are qualified to provide the following support:

• Technical reviews of P&IDs and system design
• Pre-commissioning support
• Site-attendance at the fabrication yard during construction

Heatric’s design engineers are always available for consultation at Heatric’s offices or the client’s base during the design stage. The company’s dedicated team of Heatric service technicians can provide further on-site technical and labour support covering installation, commissioning and operation.

Maintenance support

Heatric’s dedicated team of Field Service Engineers can provide maintenance support including external and internal visual inspection to ensure the best possible performance of Heatric PCHEs. They are also equipped to carry out recommended service tasks and to provide assistance to the operator’s maintenance team as required. The Heatric Services team can mobilise anywhere in the world within 72 hours.

To discuss the needs of your project, or for more information regarding Heatric’s Technical Support services, send a message directly through the enquiry page or contact Heatric on:

+44 (0) 1202 627 000